Careers

Job Summary

As part of the Operations Team, you’ll be at the core of Playfinder as the team is the first point of contact for our users who have questions, problems, feedback and compliments.

In your role, you will be working within the day-to-day operations of the business such as answering calls and emails whilst dealing with customer enquiries, bookings and feedback.

You will be working within a fun and engaging environment, as part of a strong team with an open and positive work culture and shared values of hard work, motivation and ambition in taking the company to the next level.

You will be actively encouraged to contribute ideas, feedback and contribute positive changes to the business, and there will be opportunities to take on projects and show off your skills within the company. As you grow into the role, you will be able to take on extra responsibility so any experience in client support, data analysis, client onboarding, account management and client success would be beneficial to the role.

Day-to-day duties

• Placing and managing bookings for sports venues across the UK for both affiliate and SaaS clients
• Responsibility for the management of our fully managed venues, including managing renewals, debtors, fixtures and schedules
• Managing email communications with both customers and venue managers
• Taking incoming calls from customers looking to place a booking, as well as making outgoing calls to customers and venue managers
• To ensure customers queries are answered with the aim of a first-time resolution in a quick response time
• Providing the best possible customer experience to all customers
• Talking directly with our customers, developing an understanding of what our community wants from our service
• Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes and product to provide a better service
• Support client onboarding and other areas of the Operations Team (such as managing listings, and product testing) during busy periods

Requirements

• Highly organised and confident with a process-based approach that looks for efficiency
• Good communication skills
• Ability to multi-task
• Work independently without direct supervision
• Excellent customer service skills
• Understanding of the sports & leisure industry (in particular from a start-up perspective)
• Tech-literate and quick in developing efficiency in new software and processes

Benefits:

• Annual salary reviews
• Share option scheme
• Ability to work from home
• Flexible working hours
• Mac hardware
• 25 days holiday and birthday day off
• Training budget
• Company events & social hours
• Subsidised sports bookings
• Bike to work scheme

COVID-19 considerations:

Meetings held remotely, work from home 3 days a week currently, office adapted to be COVID-secure.

Closing date: 31st January, 2022

Apply now

Job summary

Playfinder is looking for a talented, creative IT Quality Assurance Tester who will join a growing team in London/Remotely and play a decisive role as they build a wonderful product to scale across the UK and internationally. You will be involved with both designing and running manual tests on the products the development team build, working with the Lead QA.

Since its launch in January 2014, it has established a market leading position in London, Manchester, Brighton and Dublin as the search and booking portal for grassroots sports involving many different activities across thousands of venues. More recently, we launched Bookteq as a means for venues to manage bookings as well as a client widget enabling companies to take bookings via their own websites.

Closing date: 31th December, 2021